These Terms and Conditions govern your use of our website www.wintimegallery.com and any purchases made through our store. By accessing our website and purchasing from us, you agree to comply with these terms.
1.2 Acceptance of Terms By accessing this website and making a purchase, you confirm that you are at least 18 years old or have permission from a legal guardian.
1.3 Changes to Terms Win Time Gallery reserves the right to modify these terms at any time. Changes will take effect immediately upon posting on our website.
2. Products & Orders
2.1 Authenticity Guarantee All watches sold by Win Time Gallery are 100% authentic, sourced from authorized distributors and trusted suppliers.
2.2 Product Availability Stock availability is subject to change without notice. If an item is out of stock after you place an order, we will inform you and offer an alternative or a full refund.
2.3 Order Confirmation Once you place an order, you will receive an order confirmation via email. Win Time Gallery reserves the right to cancel orders due to pricing errors, fraud suspicion, or other unforeseen issues.
2.4 Pricing & Currency Prices displayed on the website are in Malaysian Ringgit (MYR) unless stated otherwise. We reserve the right to adjust prices at any time without prior notice.
2.5 Payment Methods We accept:
Credit/Debit Cards (Visa, MasterCard)
Bank Transfers
E-Wallet Payments (if applicable) All payments must be made in full before an order is processed.
3. Shipping & Delivery
3.1 Shipping Policy We offer nationwide shipping within Malaysia. For international orders, please contact us before purchasing. Delivery times may vary depending on location and product availability.
3.2 Shipping Insurance All shipments are fully insured against loss or damage during transit.
3.3 Delivery Delays We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
4. Returns, Exchanges & Warranty
4.1 Return Policy Returns are accepted only for defective or incorrect items received. The item must be returned in its original condition, unused, with all packaging and documents. Customers must notify us within [14 days] of receiving the item to initiate a return.
4.2 Exchange Policy Exchanges are subject to product availability and approval. Customers may be required to pay the price difference for higher-value exchanges.
4.3 Warranty Policy Brand-new watches come with a manufacturer’s warranty (2-5 years, depending on the brand). Selected watches may also include a Win Time Gallery in-house warranty. The warranty does not cover accidental damage, unauthorized repairs, or normal wear and tear.
5. Customer Responsibilities
5.1 Account Security If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
5.2 Accurate Information Customers must provide accurate shipping and billing information. Win Time Gallery is not responsible for delays or losses due to incorrect details provided by the customer.
6. Limitation of Liability
6.1 Product Issues While we guarantee authenticity, we are not responsible for manufacturer defects beyond the warranty period. We are not liable for any damage caused by improper handling or unauthorized repairs.
6.2 Website Usage We do not guarantee that our website will be error-free or continuously available. Win Time Gallery is not responsible for any technical issues that affect website functionality.
6.3 Force Majeure We are not liable for any failure to perform due to events beyond our control, including natural disasters, strikes, or government regulations.
7. Privacy Policy & Data Protection
7.1 Personal Data Collection We collect customer data only for order processing and customer service. Your data will not be shared with third parties without consent, except as required by law.
7.2 Cookies & Tracking By using our website, you consent to the use of cookies to enhance your browsing experience. For more details, visit our Privacy Policy page.
8. Intellectual Property
8.1 Content Ownership All website content, including logos, text, images, and product descriptions, is owned by Win Time Gallery and may not be copied or used without permission.
8.2 Trademarks All third-party trademarks (such as watch brand logos) are the property of their respective owners.
9. Governing Law & Dispute Resolution
9.1 Legal Jurisdiction These Terms & Conditions are governed by the laws of Malaysia.
9.2 Dispute Resolution In case of disputes, both parties agree to first seek amicable resolution. If unresolved, legal proceedings shall be handled in Malaysian courts.
10. Contact Us
For any inquiries regarding these Terms & Conditions, feel free to contact us: