At Win Time Gallery, we strive to ensure a smooth and reliable delivery experience for all our customers. Below are the details of our shipping process, estimated delivery times, and important guidelines.
📦 Shipping Methods & Couriers
We partner with trusted courier services to deliver your luxury timepieces safely and efficiently. Depending on your location, your order will be shipped via:
Local Orders (Malaysia): GDEX, Pos Laju, J&T Express, DHL Express
International Orders: DHL Express, FedEx, UPS
🚚 Estimated Delivery Times
The delivery timeframe may vary depending on your location and selected shipping method:
West Malaysia: 1 – 3 business days
East Malaysia: 3 – 5 business days
International: 5 – 10 business days (depending on customs processing)
📌 Note: Business days exclude weekends and public holidays. Unforeseen delays due to customs, weather, or courier issues may occur.
💰 Shipping Fees & Free Shipping Eligibility
Local Orders (Malaysia): Free shipping for orders above RM999, otherwise a flat rate applies.
International Orders: Shipping fees vary based on destination and will be calculated at checkout. Any applicable customs duties and taxes are the buyer’s responsibility.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your package directly on the courier’s website. For tracking-related inquiries, please email us at tracking@wintimegallery.com.
📜 Important Shipping Terms
Correct Shipping Information: Ensure that your shipping address and contact details are accurate. We are not responsible for failed deliveries due to incorrect details.
Customs & Import Duties: International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country.
Delivery Delays: While we strive for timely delivery, factors like customs clearance, courier disruptions, or holidays may cause delays.
Lost or Damaged Shipments: If your package is lost or arrives damaged, please contact us immediately for assistance.
📞 Need Help?
For any shipping-related inquiries, contact our customer service via: 💬 Live Chat | 📧 support@wintimegallery.com
We appreciate your trust in Win Time Gallery and are committed to delivering your luxury timepiece safely and efficiently!