At Win Time Gallery, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.
📌 Eligibility for Returns To qualify for a return, your item must meet the following conditions: ✅ Unused & Unworn: The watch must be in its original, unworn condition. ✅ Original Packaging: All tags, warranty cards, receipts, and packaging must be intact. ✅ Timeframe: Returns must be requested within [X days] of receiving your order.
📌 Non-Returnable Items
Customized or engraved watches
Items purchased on final sale or clearance
Watches that show signs of wear or damage caused by misuse
🔄 Exchange & Replacement If you receive a defective or incorrect item, contact us immediately. We will arrange for a replacement or offer an exchange if the item is still available.
💰 Refund Process Once your return is approved and received, your refund will be processed via: ✅ Original Payment Method: Refunds will be credited back to your original form of payment. ✅ Store Credit: If preferred, you can opt for store credit to use on future purchases.
2️⃣ Provide Details: Share your order number, reason for return, and photos (if applicable). 3️⃣ Ship the Item: Send the watch to our return address on your order package or contact us. 4️⃣ Refund/Exchange Processing: Once received and inspected, we will issue your refund or exchange.