Q: Are all the watches at Win Time Gallery authentic? ✅ Yes! We guarantee that every watch we sell is 100% authentic, complete with original serial numbers, packaging, and documentation. We do not sell replicas or counterfeit products.
Q: Do you have a physical store where I can view the watches? ✅ Yes! You can visit us at: 📍 Win Time Gallery – Pusat Membeli Belah Aeon, Taiping, Malaysia.
Q: Do you sell both brand-new and pre-owned watches? ✅ Yes! We specialize in both brand-new luxury watches and carefully curated pre-owned watches. Every pre-owned watch is inspected, serviced, and authenticated before being sold.
2. Orders & Payments
Q: What payment methods do you accept? ✅ We accept various payment methods, including:
Credit/Debit Cards (Visa, MasterCard)
Bank Transfers
Wire
Q: Can I reserve a watch before purchasing? ✅ Yes, we allow watch reservations for a limited period. A deposit may be required to secure your timepiece.
3. Shipping & Delivery
Q: Do you offer international shipping? ✅ Currently, we primarily serve customers in Malaysia. However, for international orders, please contact us to discuss shipping options.
Q: How long does shipping take? ✅ Shipping within Malaysia typically takes 2-5 business days rough estimate. Delivery times for special orders or international shipping may vary.
Q: Is my watch insured during shipping? ✅ Yes! All shipments are insured for their full value to protect against loss or damage during transit.
4. Warranty & Returns
Q: Do the watches come with a warranty? ✅ Yes! We provide:
Manufacturer’s Warranty for brand-new watches (2-5 years, depending on the brand).
Win Time Gallery Warranty for select watches, covering movement defects and craftsmanship issues.
Q: What is your return policy? ✅ We accept returns only in cases of manufacturer defects or incorrect items received. Returns must be made within [X days] of purchase, with the watch in unused condition and original packaging.
Q: Can I exchange my watch? ✅ Exchanges are allowed for select models, subject to availability and inspection. Contact us for further details.
5. Watch Services & Repairs
Q: Do you offer watch servicing and repairs? ✅ Yes! Our expert watchmakers provide:
Regular servicing & maintenance
Battery replacement (for quartz watches)
Strap replacements & bracelet adjustments
Polishing & case refinishing
Q: How often should I service my watch? ✅ We recommend:
Quartz watches: Every 2-3 years.
Automatic/mechanical watches: Every 3-5 years for optimal performance.
Q: Can you authenticate my luxury watch? ✅ Yes! We offer watch authentication services for select brands. Contact us for details.
6. Contact & Support
Q: How can I contact customer support? ✅ You can reach us through: